Return/Refund Policy

These are the return policy governing the use of this website, please read carefully before placing an order.

At Newbabywish.com, customer’s satisfaction is always our top priority.

Our professional-quality control and assurance service always check your items before the shipment. However, you may carefully and accurately check your basic information before placing order.

Order Confirm

  1. All orders are subject to final approval and acceptance by Newbabywish.

  2. A confirmation email will be sent once you’ve completed your order. Orders may be modified or cancelled before shipment. Once an order has shipped, customers may request a return in accordance with this policy

Returns & Refunds

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. No Returns are accepted after 30 days of the Confirmed delivery date.

Refunds are not available for the following circumstances.

  1. Your order did not arrive due to factors within your control (i.e., providing the wrong shipping address at checkout).

  2. A delivery confirmation email will be sent once the package has been delivered. If you didn’t receive the package, please contact us within ten days. If you believe your package was delivered but not received, please contact us within 10 days of the delivery date so we can assist with an investigation.

 3. We reserve the right to deny returns that do not comply with our return policy.

Return Process

  1. Please contact Customer Service, indicating the item(s) you would like to return and the reason. We will respond to your request within 24 business hours.

  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing and unused condition.

  3. Drop off your package at the local post office.

  4. Refunds are typically processed within 10 business days after the returned item has been received and inspected. We’ll issue a refund to your payment account. Once your refund has been issued, you will receive a confirmation email or a confirmation message.

Return Conditions

  1.We only accept the return and refund within 30 days of the delivery date

  2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

  3. We do not accept returned items that were sent back by you directly without checking with us first.

How to exchange the order？

Please contact us to get the return address. After we get the return, we will exchange one for you.

Shipping charge

Under normal situations, return shipping costs will be borne by the customer.
If a return is requested due to receipt of a damaged or incorrect product, the website shall cover the return shipping cost and provide a return label.

Return Address

GCUSReturn G8166

1175 Florence Columbus Road Unit B (A12-A35)

Bordentown, NJ 08505

United States

Please contact customer service before returning any item to obtain return authorization and return instructions.